The fourth year of Shoptalk in Las Vegas has come and gone. Running from March 3rd-6th, this year’s event sold out at 8,400 attendees. Similar to many retail conferences today, Shoptalk is heavily rooted in e-commerce and customer experience and if you’re interested in direct-to-consumer startups as week as big-name retailers, this is the conference for you.

So, if you’re wondering if you should attend next year’s event or just want to know more, we’ve got you covered. Here are 5 key takeaways from Shoptalk 2019:

1. Stores Must Become the Playgrounds of Retail

Something that has become obvious in recent years is that physical retail is not dead. Now, more than ever “people are striving for human connection,” explained Jocelyn Wong, CMO of Lowe’s Home Improvement, during the “New Brand-Retailer Relationship” session. To create these connections, retailers, both traditional and digitally native, must consider developing store environments that are more immersive, appealing and engaging. It’s has been proven that more revenue is generated through in-store purchases than any other selling channel, so why not elevate the physical space to increase these sales even further? People want unique experiences and a place to play, engage and trial – so give them what they want.

2. Partner Up to Expand Your Reach

Retail partnerships and brand collaborations are on the rise and the more they occur, the more benefits they prove to hold for brands – both new and old. Many retailers are starting to realize they can learn from one another and can gain both value and consumer reach. In a session entitled “New Retail Experiences,” Neela Montgomery, CEO of Crate & Barrel explained how the beloved lifestyle brand, recently collaborated with the digitally native furniture subscription start-up, Fernish. “The Rent-the-Runway of Sofas” was able to showcase their innovative, new platform to a potentially new audience of furniture-lovers, while Crate & Barrel added a new selling (or in this case, renting) channel, adding a layer of flexibility to the brand and expanding its product reach even further by offering up their products at a lower point of entry.

3. Become More Authentic by Marrying Data and People

Consumer data was a hot topic at this year’s event and in today’s market it’s crucial for companies to utilize data in order to gain customer insight. As data continues to play a large role for most brands, it’s imperative that retailers understand how to use it to the full potential. In the session “Delighting Customers through Personal Interactions,” President and COO of Stitch Fix, Mike Smith explained the importance of using data while staying authentic with consumers. He shared how the brand employs hundreds of data scientists, but that the data they pull would ultimately have no true influence without the input of the thousands of stylists they also employ. Data may reveal some powerful things, but it’s important to remember that behind that data are real people with thoughts and feelings looking for authentic and engaging experiences.

4. Try Something New or Get Left Behind

This year’s conference was a good reminder of why it’s important for legacy retailers not to get content with the status quo. Today consumers are more comfortable with the idea of brands trying something new – a fail-fast mentality that keeps brands motivated to experiment and innovate to keep both their environments and experiences fresh. From AI to social media, its now easier than ever to try something new. In the session “Facebook, Building Shopping Experiences for the Changing Consumer,” Mark Rabkin, VP, Ads & Business Platform Facebook explained how Dick’s Sporting Goods recently began using digital ads over the 2018 holiday season. As a result, the company reached record metrics for itself – and within Facebook advertising. This is just one example of how traditional retailers can still make their mark and get ahead in the game by adjusting and updating their digital strategies.

5. Empower and Leverage Your Retail Associates

Full swing into the digital age it may seem hard to believe that people are craving human connection, but as already mentioned, this is very true. To provide this specific human connection retailers need to shift the role of store associates into brand ambassadors, empowering their feet on the ground to share and embrace the brand’s values, mission and story. Don’t make key decisions without gaining associate insight and buy-in. There is no greater brand advertisement than your people – provide opportunities for them to start a dialogue and engage with shoppers on a personal level. Your environment can be memorable for shoppers, but your associates are the ones that will make the experience meaningful.

Overall, I left Shoptalk 2019 with some great insight and inspiration. While over the years, the brand names have gotten bigger and the audience has grown, I challenge ShopTalk to focus more on disruption in the coming years and less on simply checking off the ‘big brand names’. I think retail could learn more from out-of-industry insights and learnings from disruptive start-ups to keep the thinking fresh and the approach innovative.

**Click here to view and download some of this year’s ShopTalk presentations.

Chester’s Chicken, the cult-favorite fresh fried chicken quick-service restaurant concept with more than 1,200 locations and over 50 years of success, is introducing its first store redesign in nearly 20 years at three new locations – Durant, Oklahoma; Monroe, Louisiana; and Elk Grove Village, Illinois. The new look features a fresh color palette, updated menu boards, and modern architectural and interior brand elements throughout – designed to create a better connection between the customer and Chester’s famous fried chicken, prepared fresh in store throughout the day.

The elevated in-store experience is the next phase of Chester’s brand refresh, following the 2020 launch of the company’s new website with an enhanced library of marketing and training tools for franchisees, as well as a new, simplified logo that focuses on the lovable Chester the Chicken mascot. Within the past year, Chester’s has also introduced new branded packaging and overhauled its digital menu board design. Read more here.

I love a face-to-face meeting. I process information more holistically in these settings – body language, verbal cues, visible reactions in the room. While NELSON works from home during the COVID crisis, Zoom and Skype have been indispensable in filling the face-to-face void between colleagues.

Our digital era has given rise to the concept of being “alone together” – solitary but connected. Right now, millions of us are “home together” and looking for ways to maintain the genuine human connections that keep a workplace humming.

In lieu of water cooler chats, we share images of our homes, our pets, our families, and our unique or quirky work settings. We schedule virtual happy hours. We check in more often.

Being “home together” has reinforced the need for authentic, human-to-human connection at work. Trust, empathy, and communication between people form the foundation of the most successful teams.

As we rely on WiFi and video chat to keep our social ties alive, I think workers may return to office environments in a post-crisis era with a different attitude – an even greater desire for meaningful connections, and a new appreciation for the physical space that enables them.

How will our Zoom-connected virtual offices influence the “IRL” workspaces we return to?

Bringing the Home-self to Work

Working from our kitchen tables in slippers, we’re entering a new era of “business casual.” It’s allowed us to mix the workplace and the home space and relate to our colleagues on a more relaxed level. We can bring this sense of authenticity to the physical workplace too. Elements like employee walls located in central gathering areas allow people to share photos and items from their personal lives, capturing the same new closeness and informality we are experiencing in Zoom life.

Flexible Workspace

Working from home can offer more flexibility in setting – we are fully free to change rooms or positions throughout the day. Offices should have the same flexibility. Following the principles of the activity-based workplace, creating a variety of settings at work to support mobility and choice can foster the same sense of freedom as home.

Meeting Spaces and Video Rooms

Change your Zoom background yet? The ability to use a branded background is a useful tool for representing your company to clients or other partners. We can translate this to the physical space by branding smaller video-enabled rooms in the office.

Loosen up densification

With more space to spread out at home, expanding the typical desk surface in the office may be in order. Is having a bigger desk counterintuitive to connection? Not at all. Aside from the hygienic benefits of increasing social distance for everyday tasks, it allows more individual space for changing use throughout the day, from heads-down work to spontaneous meetings with colleagues.

It’s heartening to see human connections flourish despite physical distance. If we embrace the tools and techniques we’re adapting now for the digital realm, we can use them to enrich our offices once we return.

How to lend a hand while staying home

Are you feeling overwhelmed during this time of uncertainty? Are you wondering how you can give back while remaining socially distant? Here are five ways you can help from home during COVID-19:

1. Donate blood – The American Red Cross and other agencies are in critical need of healthy blood donors. Visit their website to learn more about donating blood safely during COVID-19 and to make an appointment near you.
2. Give to a local food bank – Find your local food bank on Feeding America’s website to learn how you can give back. Although some food banks are limiting in-person volunteers to keep others safe, most are accepting online donations.
3. Support small businesses – Many local restaurants and businesses are being affected by stay at home policies around the world. Take time to purchase gift cards, shop online, leave positive reviews, and engage with their social media channels. Find your favorite business on Help Main Street to show your support.
4. Volunteer – In today’s digitally connected society, there are many non-profits and organizations seeking help without having to be in-person. Alone connects the elderly with volunteers across the country through technology. You can sign up to be a telephone volunteer to check on older adults during COVID-19.
5. Stay home – The easiest way to help is to follow your state’s orders to practice social distancing. Only leave the house for essential work or grocery runs and be extremely cautious if you must go out. Learn more helpful tips about staying home here.

Leading by example: What we’re doing to support our communities

NELSON Worldwide teammates from across the country are doing their part to make a difference. From donating blood, to sewing protective masks, we are making a positive impact in our communities and encourage everyone to do the same.

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